Staking Troubleshooting

Help with troubleshooting common error messages when staking.

General

My SAND has stopped accumulating

At around the end of the staking period for the month, this is perfectly normal - please don't worry. Liquidity is continuously added to the pool at intervals. Once all of that liquidity has been distributed to the stakers then there is no more to give until the next cycle of staking begins.

The pool will also need to be paused shortly at the end of the month, so that a snapshot can be taken of those who are eligible for any additional rewards. You do not need to withdraw your stake. The staking pool will resume again shortly. We generally cannot provide any accurate timeframes for when it will resume, all we can advise is to be patient.

After staking I am either not getting any SAND or I am only getting very small amounts of SAND

If no SAND or mSAND being added at all: Make sure you have followed the instructions and have staked correctly. The guides are linked below:

And check your wallet for any pending confirmations that you need to approve. Looking at your wallet's details on Polygonscan will also reveal any errors with the transaction or how long it is going to take for the transaction to successfully complete.

If you have staked correctly and are still either getting no rewards, or are only getting small amounts of SAND or SAND: You may have staked too little to get a meaningful reward. Bear in mind you are sharing the pool with thousands of other users.

If it is around the end of a month, see the FAQ above this one.

I am having trouble bridging SAND or SAND

Please refer to the guide on the Bridging SAND to SAND page.

Make sure your funds are in the correct wallet, as in the one that you attached to your account at The Sandbox when you registered. You can compare the wallet address in your The Sandbox profile with the address inside the wallet itself.

The "Approve" button cannot be clicked

Checklist:

Clear your browser's cache. You can typically access the cache-clearing options by pressing Ctrl+Shift+Delete while using the browser. Then restart your browser and try again.
Try a different browser. Especially if you are using Brave or a mobile device.
Check that your wallet is unlocked (you unlock a wallet by logging into it. Of course, log out again once you're finished using it!)
Check your wallet for a pending confirmation that you need to sign - you may have already clicked the button and are hence now being blocked by an unsigned confirmation request in your wallet.
Turn off any adblockers and VPNs on your browser, which may be blocking the approval button in error. Then refresh the browser.
Make sure your wallet is on the correct network. Ethereum Mainnet for SAND/ETH staking or Polygon Mainnet for SAND/mSAND staking.

I can't seem to either deposit, or withdraw, or claim SAND or mSAND

Make sure you are entering the correct amount into the relevant data-entry box when asked how much you want to deposit, etc. Note that the decimal point is represented by a full stop, not a comma.
Make sure your wallet is set to the connect network.
Make sure your wallet is not locked and therefore your funds are inaccessible (to unlock a wallet, simply log into it. Then lock it again when you have finished, for security).
Double-check that there isn't a pending confirmation from your wallet that you need to sign. Adblockers may prevent this from popping up automatically.
Use a different browser. Especially if you are trying to stake from the Brave browser - our community reports it does not always work well with non-Brave wallets.
If you are using a mobile device, consider trying a PC or laptop browser instead.
If applicable to the transaction, check that you have any remaining "gasless" transactions for the month. Your total remaining gasless transactions is displayed underneath the toggle switch for this option. If you have 0, then you need to toggle the gasless switch off.

Error Messages

I am getting an error message saying "Wallet Locked"

This means your wallet is locked (in other words, it has been logged out of). When your wallet is locked, your funds and balance cannot be accessed.

A locked wallet is a good thing! Your wallet should always be locked when you are not using it, for security purposes.

To unlock your wallet, simply log into it. This might be done via a browser extension (ie, MetaMask) or by logging into the wallet provider's website (ie, Venly). Don't forget to lock your wallet again after you are finished using it!

I am getting an error message saying "Signature Rejected"

The "signature rejected" error usually means that your wallet's prompt to sign a transaction confirmation was rejected or blocked. Here's a checklist for you:

1) Open and log into the wallet and check if there are any pending confirmation messages waiting to be signed. Then try the action again.

2) Make sure the wallet is on the correct network. If it is, switch to a different network then back again to force the wallet to refresh.

3) Make sure you are on the correct website. The only official link for The Sandbox is https://www.sandbox.game.

4) Disable any adblockers and try again.

5) Try a different browser. Especially if you are using Brave browser, which the community reports doesn't always work well with non-Brave wallets.

I am getting an error message saying "Wrong Network"

You need to switch your wallet to the relevant network. For staking SAND/ETH your wallet needs to be on the Ethereum Mainnet network. For staking mSAND/MATIC, your wallet needs to be on the Polygon Mainnet Network.

If the Polygon Mainnet network is not in your wallet's list of supported networks, see our guide here: Adding Polygon To Supported Wallets.

I am getting an error message saying "Transaction Rejected"

The transaction was either manually cancelled by you, or has been automatically cancelled by your wallet. One reason why this might be is because of there not being enough ETH or MATIC in the wallet to cover the transaction fee. Pasting the txn ID into Etherscan or Polygonscan, depending on the staking program, may help reveal the reason why the transaction was rejected or failed.

I am getting an error message saying "Error Loading Pool Contract"

Please try a different browser. This error message is in particular associated with the Brave browser, which the community reports doesn't always work well with non-Brave wallets.

Also ensure that there is nothing that might be interfering with the process, such as VPNs and other wallets that are unlocked.

I am getting an error message saying "Failed To Fetch"

Make sure you are using the correct wallet that is attached to your account at The Sandbox and that your funds are in this wallet. And that your wallet is unlocked (by logging into it - don't forget to lock it again when you've finished, for security reasons).

Make sure your wallet is on the correct network too - Ethereum Mainnet for staking SAND/ETH, or Polygon Mainnet for staking mSAND/MATIC.

Also ensure that there is nothing that might be interfering with the process, such as VPNs and other wallets that are unlocked.

If there is still an issue, also follow the troubleshooting for the "Web3 Error" below this one.

I am getting an error message saying "Web3 Error"

First of all, if you are using a hardware wallet, go to your account settings on The Sandbox and select the "Chain Settings" tab. Then turn on the toggle switch under the "Hardware Wallet" setting to indicate you are using a hardware wallet. Then try again.
If that is not the case, try a different browser. Especially if you are using Brave, which our community reports doesn't always work well with non-Brave wallets.
Clear your browser's cache, then close and restart your browser. It might also be a good idea to restart your WiFi router, just in case - leave it off for 30-60 seconds before rebooting it.
If there is no change, make sure your wallet is set to the correct network first (Ethereum Mainnet for SAND/ETH staking, or Polygon Mainnet for mSAND/MATIC staking). Then refresh the page and try again.

I am getting error message saying "Out Of Gas"

This means that you do not have enough ETH or MATIC in your wallet, depending on the staking program, for its transaction fees. These fees are charged by the blockchain itself and are beyond The Sandbox's control. You can see the current fee prices, which fluctuate depending on blockchain congestion, here:

Ethereum (ETH): https://etherscan.io/gastracker
Polygon (MATIC): https://polygonscan.com/gastracker

Still need help?

Get in touch with us, ideally through live support. See the Community chat & support page for the options.

Last updated 6 months ago