How to claim your earned rewards
A quick guide on how to claim any SAND and NFTs that you have earned from events.
Sometimes there are events within The Sandbox community where you can earn or win rewards, such as NFTs and SAND. If you are eligible for any of these, you will be able to claim them from a dedicated page on The Sandbox website.
To claim rewards, you must have passed KYC (Know Your Customer) on your account. You can do this in your account settings. This is for security and anti-fraud reasons, and there are no exceptions to this requirement.
Log into your account on The Sandbox. Go to your profile, then click the "Claims" tab at the top of the screen. Alternatively, the direct link is: https://www.sandbox.game/me/claim/.
If you are eligible for any rewards, you can click the green Claim button underneath it.
Your cryptocurrency wallet should appear, asking you to confirm the transaction, including how much in gas fees, if any, that the claim will cost. Once happy, confirm the claim in your wallet.
If the claim was on the Polygon network, there's a chance the transaction will be gas-less, provided you have some free transactions remaining for the month.
This means that your wallet cannot be accessed because it is locked, or in other words, logged out of. In terms of security, it is always smart to lock your wallet when it is not in use.
To unlock your wallet, simply log into it via its browser extension or official website.
Don't forget to lock it again when you've finished claiming!
Option One: Go to your account settings and select the Blockchain Settings menu: https://www.sandbox.game/en/me/settings/chain/. Disable the "Gasless" transactions option, then redo the claim and pay a small gas fee in MATIC.
Option Two: Go to your account settings and select the Blockchain Settings menu: https://www.sandbox.game/en/me/settings/chain/. Enable the "Forward" transactions option, then redo the claim to pay the gas fee using SAND instead of MATIC.
Option Three: Wait for your free transactions to replenish. You get 10 free transactions every 28 days. The page linked above displays how many free transactions you have remaining in this period.
This generally means that you do not have enough funds in your wallet to cover the gas fee in order to claim the reward.
The gas fee is not charged by The Sandbox, but rather by the blockchain. The Sandbox has no control over the blockchain's fees or their current price.
Please be patient. The time it takes for a reward to appear in your wallet depends on the overall congestion on the blockchain at the time that you claim it.
If you paid a gas fee to claim the reward, note that the speed of the transaction is also affected by the amount of gas you chose to commit to it.
After the reward enters your wallet, it may also take a few more minutes to visually appear in your inventory on The Sandbox website during periods of high traffic.
1) Double-check the reward distribution date, it might not have been released yet.
2) Double-check that the reward was a "guarantee" as opposed to a "raffle". If it was a raffle, then only some, not all, of the eligible entrants were selected to receive the reward.
3) Double-check that you correctly performed all the entry requirements. For example, posting about the event on social media if the event's reward eligibility criteria said so.
5) Contact support to make a polite enquiry about the missing reward you believe you are eligible for.