Community chat & support

Find out where you can meet and chat with fellow Sandboxers. Find out where you can get in touch for support too.

Discord

We have an official Discord server where you can chat with community members, artists, game designers, crypto experts and The Sandbox staff. You can also get some live support here. We also have several channels for non-English speakers to find support in their own language.

Alternatively, we also have an Italian-language Discord server. Click here to go there.

Telegram

We also have several Telegram communities in different languages, where you can chat with other community members and seek advice. The official links are below.

🇬🇧🇺🇸 English Channel

🇨🇳 Chinese Channel

🇫🇷 French Channel

🇮🇩 Indonesian Channel

🇮🇹 Italian Channel

🇮🇳 Indian Channel

🇰🇷 Korean Channel

🇮🇷🇦🇫Persian Channel

🇵🇭 Philippines Channel

🇷🇺 Russian Channel

🇪🇸 Spanish Channel

🇹🇷 Turkish Channel

🇻🇳 Vietmanese Channel

🇬🇧🇺🇸 Price & Trade Discussion

WeChat / 微信

We also have a WeChat (微信) for Chinese community members. Please join either our Discord or Chinese Telegram (linked above) and ask for an invitation to join the WeChat group.

Please Note

If a channel or group is not listed on this page, it is likely not an official Sandbox community.

The Sandbox team will never, ever, under any circumstances what-so-ever request your passwords, security keys, security questions or security passphrases. The Sandbox Team will also never send community members a DM first.

In some support cases, we may ask for your wallet address. This is safe to give to us, though you may prefer to do so privately, as it is public record and does not allow anyone to access your wallet.

Email Support

Alternatively, support can also be reached via email:

  • General support and queries: [email protected]

    • Email responses may take between 3 and 5 business days. Consider using the live chat support options above first.

  • Privacy queries: [email protected]

    • Email responses may take between 3 and 5 business days. For privacy reasons, most privacy-related queries cannot be handled in live chats.