Community chat & support

Find out where you can meet and chat with fellow Sandboxers. Find out where you can get in touch for support too.

You can find chat with fellow community members and get support from The Sandbox's team in these places.

Discord Telegram

WeChat / 微信 - We also have a WeChat (微信). Please ask for an invitation in one of the other chats above.

The Sandbox team will never, ever, under any circumstances what-so-ever request your passwords, security keys, security questions or security passphrases.

In some support cases, we may ask for your wallet address. This is safe to give to us, though you may prefer to do so privately, as it is public record and does not allow anyone to access your wallet.

Alternatively, support can also be reached via email:

  • General support and queries: [email protected]

    • Email responses may take between 3 and 5 business days. Consider using the live chat support options above first.

  • Privacy queries: [email protected]

    • Email responses may take between 3 and 5 business days. For privacy reasons, most privacy-related queries cannot be handled in live chats.